Government Mail Deploys Blackbay Delivery Connect to Improve Security and Traceability

Published 13th October 2008

Blackbay, a provider of robust and secure real-time mobile worker solutions, has announced that its Delivery Connect solution has been implemented by the Government Car and Despatch Agency (GCDA) to provide traceability within its Government Mail Division. The GCDA, an Executive Agency of the Department for Transport, employs around 300 staff and provides two separate services: Government Cars and Government Mail, the Government’s internal mail system.

“Government Mail has a critical role to play in the movement of internal mail between Government departments. Security and traceability are key requirements of our customers, who insist upon the highest standards,” said Nigel Bennett, Director of Government Mail for the GCDA. “It was imperative that we deployed a solution that would ensure the complete accuracy and stability of our track and trace system.”

Working closely with the GCDA, Blackbay developed and implemented a solution that met the GCDA’s very specific business objectives.

“We needed to understand the challenges associated with the collection and delivery of high profile potentially sensitive mail,” said Larry Klimczyk, Managing Director of Blackbay. “Following a consultation period, we deployed Blackbay’s Delivery Connect, running on Motorola MC70 rugged handheld computers. Delivery Connect provides key benefits essential to the successful operation of Government Mail, including electronic signature capture and event time stamping at every point of the delivery process, from job acceptance to collection and delivery, ensuring the highest levels of traceability in the Government Mail secure network.

The GCDA’s customers include Government departments, agencies and other publicly funded bodies and organisations that were previously part of these groups but have passed to the private sector through privatisation or contracting out. “The high profile nature of our customers means that not only do we have to deliver high levels of security and traceability, but also to meet tight Service Level Agreements,” explained Bennett.

“Blackbay’s Delivery Connect’s route completion tracking capability, combined with its ability to integrate with our back office systems, enables our management team to monitor deliveries and collections in real-time via Blackbay’s web portal,” Bennett concluded.